Thursday, December 07, 2006
Ref: P78 - Bed & breakfast in Toronto, Hamilton and Peterborough Canada
Ref: P78 - Bed & breakfast in Toronto, Hamilton and Peterborough Canada
High-end hotels go the extra mile to please
Mar 30, 05 1:52 am
To attract and retain clients, local hotels are providing an increasing array of amenitiesSome guests like the amenities at top hotels so much that they want to take some of them home with them.
As a result, The Four Seasons Resort and Club is selling mattresses like those used in the hotel through its guest shop.
Despite their prices -- from $1,100 to $2,100 -- guests are snapping up the beds, and springing for linens and pillows too.
"Our best amenity is the Four Seasons bed," said Steve Shern, director of rooms at the Irving resort. "We're always receiving guest comments about what a restful night they've had."
It's just one offering from a slate of amenities that include 24-hour technology troubleshooting and room and concierge service. The hotel upgraded its spa last year to include relaxation rooms and other offerings, Shern said.
Guests also can take advantage of the resort's fitness center, tennis courts and award-winning golf course.
Yet to the resort's business-traveler guests -- the bulk of its business -- consistency and excellent, personalized service are more important than gadgets and goodies.
That includes placing room-service menus in the town cars that pick up guests at the airport, so that dinner is ready when they reach the resort. Curbside check-in is another amenity that speeds frequent guests through the process.
"It's the little extra touches that count," Shern said.
Travelers find an amenity-rich array of hotels in the Dallas-Fort Worth area.
It's almost a "something for everyone" situation, with each hotel offering a customized blend of products and services to meet the needs of their customers. These products and services come with a price tag for the hotels. But they're also a big part of the effort that upscale hotels make not only to distinguish themselves in a fiercely competitive field, but to hold on to their best customers.
'Unexpected delights'
"You have to give people what they want," said Matt Greene, general manager of Hotel ZaZa in Dallas' Uptown.
Source: Dallas Business Journal
High-end hotels go the extra mile to please
Mar 30, 05 1:52 am
To attract and retain clients, local hotels are providing an increasing array of amenitiesSome guests like the amenities at top hotels so much that they want to take some of them home with them.
As a result, The Four Seasons Resort and Club is selling mattresses like those used in the hotel through its guest shop.
Despite their prices -- from $1,100 to $2,100 -- guests are snapping up the beds, and springing for linens and pillows too.
"Our best amenity is the Four Seasons bed," said Steve Shern, director of rooms at the Irving resort. "We're always receiving guest comments about what a restful night they've had."
It's just one offering from a slate of amenities that include 24-hour technology troubleshooting and room and concierge service. The hotel upgraded its spa last year to include relaxation rooms and other offerings, Shern said.
Guests also can take advantage of the resort's fitness center, tennis courts and award-winning golf course.
Yet to the resort's business-traveler guests -- the bulk of its business -- consistency and excellent, personalized service are more important than gadgets and goodies.
That includes placing room-service menus in the town cars that pick up guests at the airport, so that dinner is ready when they reach the resort. Curbside check-in is another amenity that speeds frequent guests through the process.
"It's the little extra touches that count," Shern said.
Travelers find an amenity-rich array of hotels in the Dallas-Fort Worth area.
It's almost a "something for everyone" situation, with each hotel offering a customized blend of products and services to meet the needs of their customers. These products and services come with a price tag for the hotels. But they're also a big part of the effort that upscale hotels make not only to distinguish themselves in a fiercely competitive field, but to hold on to their best customers.
'Unexpected delights'
"You have to give people what they want," said Matt Greene, general manager of Hotel ZaZa in Dallas' Uptown.
Source: Dallas Business Journal
Ref: P43 - Cottage in Cape Breton Island Canada
Ref: P43 - Cottage in Cape Breton Island Canada: "Kayak Cape Breton and Cottages West Bay Nova Scot "
Kayak Cape Breton and Cottages West Bay Nova Scot RR2, West Bay, Roberta Nova Scotia Canada B0E 3K0
Our two cedar log cottages are located right on the magnificent Bras d'Or Lake and are hidden from each other in a twelve acre wooded area to secure your privacy. They are fully equipped for your holiday, with electric heating, a nice kitchen, living room, two bedrooms, bathroom and veranda. Even a family of five can be housed, and all may enjoy the quiet retreat and the potential that the Bras d'Or Lake offers. We also have a spacious cottage suitable for larger family, located on an sheltered inlet of the Bras d'Or and ideal to launch a kayak or canoe. All truly places for privacy and activity.Use our splendid beach to stretch out in the sun, have a swim, go snorkeling, or just wander off collecting beach rocks. Lots of space with a wonderful view of Bras d'Or Lake. There is excellent fishing in the lake or the adjacent river. You can explore the various waterways and islands with a kayak or canoe, or rent a bicycle, hike in the woods to watch birds and pick berries and mushrooms. You can also take one of our guided kayak tours or lessons for beginners.The picturesque town of St. Peters is just a 15 minutes drive away, where the majestic Bras d'Or Lake is connected via the St. Peters Canal with the Atlantic Ocean. The area offers many other activities... golfing, tennis, sailing or diving, and horseback riding.Use our splendid beach to stretch out in the sun, have a swim, go snorkeling, or just wander off collecting beach rocks. Lots of space with a wonderful view of Bras d'Or Lake.We offer a large variety of stable sea, touring, and fun kayaks for rent, singles and doubles, as well as canoes. And you are outfitted with the necesssary equipment of the best quality. You may launch your boat right from our wharf and feel safe on our sheltered inlet, becoming familiar with your craft before you venture out on the magnificent Bras d'Or Lake.We regret there is no smoking or pets allowed inside the cottages.
Overview
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Location:
West Bay - Cape Breton Island - Nova Scotia - Canada
•
Availability
January-December
Kayak Cape Breton and Cottages West Bay Nova Scot RR2, West Bay, Roberta Nova Scotia Canada B0E 3K0
Our two cedar log cottages are located right on the magnificent Bras d'Or Lake and are hidden from each other in a twelve acre wooded area to secure your privacy. They are fully equipped for your holiday, with electric heating, a nice kitchen, living room, two bedrooms, bathroom and veranda. Even a family of five can be housed, and all may enjoy the quiet retreat and the potential that the Bras d'Or Lake offers. We also have a spacious cottage suitable for larger family, located on an sheltered inlet of the Bras d'Or and ideal to launch a kayak or canoe. All truly places for privacy and activity.Use our splendid beach to stretch out in the sun, have a swim, go snorkeling, or just wander off collecting beach rocks. Lots of space with a wonderful view of Bras d'Or Lake. There is excellent fishing in the lake or the adjacent river. You can explore the various waterways and islands with a kayak or canoe, or rent a bicycle, hike in the woods to watch birds and pick berries and mushrooms. You can also take one of our guided kayak tours or lessons for beginners.The picturesque town of St. Peters is just a 15 minutes drive away, where the majestic Bras d'Or Lake is connected via the St. Peters Canal with the Atlantic Ocean. The area offers many other activities... golfing, tennis, sailing or diving, and horseback riding.Use our splendid beach to stretch out in the sun, have a swim, go snorkeling, or just wander off collecting beach rocks. Lots of space with a wonderful view of Bras d'Or Lake.We offer a large variety of stable sea, touring, and fun kayaks for rent, singles and doubles, as well as canoes. And you are outfitted with the necesssary equipment of the best quality. You may launch your boat right from our wharf and feel safe on our sheltered inlet, becoming familiar with your craft before you venture out on the magnificent Bras d'Or Lake.We regret there is no smoking or pets allowed inside the cottages.
Overview
•
Location:
West Bay - Cape Breton Island - Nova Scotia - Canada
•
Availability
January-December
